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Insurance is rightly judged on the quality of support you receive in the event of a claim, or loss.

At BHIB we always endeavour to arrange the correct insurance products for your needs, underwritten by top rated insurers. But this is just the start.

We firmly believe in supporting you at the time you need us the most, which is why our in house claims team are on hand to assist you in the claims journey, whenever you need us.

Urgent claim to report? No problem – simply use the contact information to the right to get in touch.

If you have a less urgent matter to report, we offer a number of ways you can get in touch:

  • Call – 0116 2819 208
  • Email –
  • Register for access to our client portal at the top of the page, to report the incident and supply relevant documents and images, online.

We’re so confident about the levels of service we offer, we have publicly issued our Customer Claims Charter. You can download a copy under Downloads section of this page.


Emergency claims contact information

In case of an out of hours emergency, our corporate clients should contact our dedicated 24/7 helpline number – 0207 767 3072. This service is operated in partnership with Lorega.

For more information about our partnership please click here.

Please see below for useful documents on emergency claims:
– What to do in the event of a business interruption loss
– What to do in the event of a major fire
– What to do in the event of a major flood
– What to do in the event of a serious injury to an employee

If you are a client under one of the following affinity schemes, please visit the appropriate page for more information as the process for reporting claims differs, depending on the types of cover you hold:

Media & Entertainment

Tim Pearson
Tim Pearson Head of Claims

Tim ensures our Claims operation is running smoothly and provides the necessary support and assistance whenever our clients need it.

He is a specialist in handling complex Motor, Property and Liability claims, and provides clients with fleet management and large loss support.

When our external storage location suffered a severe fire in May of this year, we were naturally nervous about how our Insurance would respond, having purchased it for many years but never having had to test it!’

‘BHIB put the process into gear very quickly and involved our Loss Recovery Insurer, LOREGA. It was only a short period of time before the insurance company accepted liability and our first interim payment was received. ‘

The process has been straightforward and made simple by all parties involved and we are pleased that we placed our business with a high quality Broker and Insurer who have been able to deliver when we needed them most’.

Scott Barnes
Beaumont TM