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Diversity in the insurance industry: Gareth Mutema interviewed in BIBA’s The Broker magazine

Gareth, a Senior Account Handler at Churchills was featured in The Broker, the BIBA official magazine, where he discusses what it means to be an ethnic minority in the insurance sector and how we can take diversity forward.

Gareth Mutema The Broker magazine quote

Gareth Mutema told The Broker that there is still a lot of work to be done to bring more racial equality to insurance broking. He is a founding member of ICAN (the Insurance Cultural Awareness Network) which aims to address racial inequality and social injustice by raising awareness among senior leaders within the insurance industry and urging them to take action and implement changes in the workplace.

He said: “There are some great initiatives within our sector such as the Lloyd’s Dive In Festival which highlights issues and solutions but the time for talking is disappearing and it is now important to see some action.”

When asked what action smaller brokers could do to better support diversity, Gareth insisted that the number of employees shouldn’t be seen as an obstacle, saying: “The angle on diversity for small brokers is education. Don’t look at what is needed now, look to the future and at least accept that there may be bias in the business. Think about what clients want. Look at the challenges and understand the issues. Pre-perceptions can lead to discrimination and bullying in many forms and all companies need to understand this.”

Gareth went on to say: “Inclusivity has to mean inclusivity. Many people learn how to act and think for generations and some may need to relearn and re-appreciate how to act. This applies not only to employees or customers of different ethnicities, but also where people have a disability or because of gender, religion or sexual orientation. Equality needs to be the purpose and leaders simply need to treat people as people.”

To read the interview in full, please visit:

The Broker magazine BIBA